Privacy Policy

1. Introduction

Welcome to Madoeh ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

2. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identifiable Information: This may include your name, email address, postal address, phone number, and other similar contact data when you fill out contact forms, subscribe to our newsletter, or request information about our services.
  • Business Information: Information about your business or organization that you provide when requesting our services or participating in our programs.
  • Usage Data: Information about how you interact with our website, including browsing actions, patterns, and other data regarding your use of our website and services.
  • Technical Data: This may include your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our services;
  • Process transactions and send related information, including confirmations and invoices;
  • Send administrative information, such as updates to our terms, conditions, and policies;
  • Respond to your comments, questions, and requests, and provide customer service;
  • Communicate with you about products, services, offers, events, and other news and information we think will be of interest to you;
  • Monitor and analyze trends, usage, and activities in connection with our services;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities;
  • Personalize your experience and deliver content and product and service offerings relevant to your interests;
  • Comply with legal obligations and resolve any disputes that we may have.

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
  • To Protect Rights: We may disclose your information to protect the rights, property, or safety of our company, our clients, or others.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will do our best to protect your personal information, but transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you;
  • The right to request correction of your personal information;
  • The right to request deletion of your personal information;
  • The right to withdraw consent for processing where we rely on consent;
  • The right to object to processing of your personal information;
  • The right to data portability;
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for the following purposes:

  • To enable certain functions of the website;
  • To provide analytics and understand how you use our website;
  • To store your preferences;
  • To personalize our content, marketing, and advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +61 2 8046 6100
  • By mail: Level 32, 200 Barangaroo Avenue, Barangaroo, Sydney NSW 2000, Australia

Last Updated: February 15, 2025